Orders and Payments
1. What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, American Express), PayPal, and other methods depending on your region. All transactions are secure.
2. Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order within 3 hours of placing it. Please contact us promptly by email at contact.omorfiabijoux@gmail.com
Delivery
3. What are your delivery times?
Delivery times vary depending on your location:
- Standard delivery: 3 to 10 business days.
4. What are your delivery fees?
- Standard delivery: free for orders of $150 and more, $14.90 for any order.
- Express delivery: $21.90 from Canada.
5. Do you deliver internationally?
Yes, we deliver to several countries. Fees and times vary by destination.
Returns and Exchanges
6. What is your return policy?
You have 14 days after receiving your order to request a return or exchange. Products must be unused and in their original packaging.
7. How do I make a return or exchange?
Contact our customer service at contact.omorfiabijoux@gmail.com with your order number. We will provide you with the necessary instructions.
Products
8. How do I care for your products?
To ensure the durability of your jewelry, consult our care tips on our website.
9. What types of jewelry do you offer?
We offer stainless steel jewelry, rings, necklaces, bracelets, earrings.
10. Is your jewelry hypoallergenic?
Yes! Our jewelry is made of stainless steel. We select materials suitable for sensitive skin.
Customer Service
11. How can I contact you?
You can reach us via:
- Email: contact.omorfiabijoux@gmail.com
- Live chat: Available Monday to Friday from 8:30 AM to 7:30 PM and Saturday and Sunday from 9:00 AM to 7:30 PM.
12. What are your availability hours?
Our customer service is available Monday to Friday from 8:30 AM to 7:30 PM and Saturday and Sunday from 9:00 AM to 7:30 PM.