Shipping policy

SHIPPING POLICY

Last updated: September 1, 2026

This Shipping Policy describes the preparation, shipping and delivery terms applicable to orders placed on the Omorfia Bijoux website.

Omorfia Bijoux orders are currently prepared and shipped from Canada.

1. Shipping Destinations

Omorfia Bijoux primarily ships to:

Canada
United States

We also offer shipping to various international destinations when available at checkout.

Available destinations and shipping methods are displayed directly during the checkout process.

2. Order Preparation

As Omorfia jewelry may be assembled and personalized specifically for each customer, preparation time is required before an order can be shipped.

Unless otherwise stated on the product page or at checkout, preparation may take up to 10 business days.

This timeframe applies only to the creation and preparation of the order and does not include shipping transit time.

Orders are carefully prepared before being handed over to the carrier.

3. Delivery Times

Delivery times begin once the order has been shipped.

As a general indication, estimated delivery times are as follows:

Canada: approximately 3 to 10 business days after shipment.

United States: according to the shipping service selected and the estimated timeframe displayed at checkout.

International: approximately 10 to 15 business days after shipment, depending on the destination, selected shipping service and any applicable customs procedures.

Displayed delivery times are estimates unless a specific timeframe or delivery date constitutes a commitment under applicable law.

Delays may occur due to the carrier, customs procedures, periods of high shipping volume, weather conditions or other circumstances beyond our control.

These provisions do not limit any delivery rights available to consumers under applicable law.

4. Shipping Costs – Canada

For orders shipped to Canada, standard shipping is:

Free on orders of CAD $90 or more.

For orders under CAD $90, applicable shipping costs are calculated and displayed at checkout.

Express or expedited shipping methods remain subject to additional charges, even when the order reaches CAD $90.

5. Shipping Costs – United States

For orders shipped to the United States, standard shipping is:

Free on orders of CAD $90 or more.

For orders under CAD $90, applicable shipping costs are calculated and displayed at checkout.

Express or expedited shipping methods remain subject to additional charges, even when the order reaches CAD $90.

6. International Shipping

For destinations outside Canada and the United States, shipping is currently subject to a charge.

The applicable rate is displayed at checkout according to the destination and available shipping method.

Free shipping on orders of CAD $90 or more therefore does not apply to international orders outside Canada and the United States.

7. Order Tracking

When a tracked shipping service is used, a tracking number or tracking link will be provided to the customer after the order has been shipped.

There may be a delay between the creation of the shipping label and the appearance of the first tracking updates on the carrier's website.

Customers are encouraged to monitor their package tracking until delivery.

8. Shipping Address

The customer is responsible for ensuring that the shipping address provided when placing the order is accurate and complete.

We recommend carefully checking:

the recipient's name, street number and street name, apartment or unit number where applicable, city, province or state, postal or ZIP code, and country.

If you notice an error after placing your order, please contact us as soon as possible at:

contact@omorfiabijoux.com

We will do our best to update the address before shipment, but we cannot guarantee that a change will be possible once the order has already been handed over to the carrier.

9. Packages Returned to Sender

A package may be returned to Omorfia Bijoux for reasons including an incorrect or incomplete address, unsuccessful delivery, an unclaimed package or refusal of delivery.

Where the return results from incorrect information provided by the customer or from failure to collect the package, the reasonable costs required to reship the order may be charged to the customer where permitted by applicable law.

We will contact the customer once the package has been returned to us in order to determine the appropriate solution.

10. Delivery Delays

Once an order has been shipped, its delivery depends in part on the carrier.

A delay does not necessarily mean that the package has been lost.

In the event of a significant delay, we recommend checking your order tracking information and then contacting us if necessary so that we can assist you with the appropriate next steps.

These provisions do not limit any statutory rights available to consumers in the event of delayed or failed delivery.

11. Lost Packages

If your order tracking shows a significant issue or your package appears to have been lost in transit, please contact us at:

contact.omorfiabijoux@gmail.com

and include your order number.

We will carry out the necessary checks with the carrier and determine the appropriate solution according to the circumstances and applicable law.

12. Damaged Package or Product

If your package or jewelry arrives damaged, please contact us as soon as possible at:

contact@omorfiabijoux.com

We recommend keeping the packaging and including the following with your request:

your order number;
photographs of the package;
photographs of the damaged product.

This information will help us process your request more efficiently and, where necessary, submit a claim to the carrier.

Depending on the circumstances and applicable rights, a repair, replacement, refund or other appropriate remedy may be offered.

13. Customs, Duties and Import Taxes

As orders are shipped from Canada, certain international orders may be subject to customs procedures, customs duties, import taxes or other charges depending on the destination country.

The handling of duties and taxes depends in particular on the destination, the carrier used and the shipping terms applicable to the order.

Where duties and taxes are collected at checkout, they will be displayed during the checkout process.

In other situations, duties, taxes or other charges may be collected as part of the import process in accordance with the rules applicable in the destination country.

Where these charges cannot reasonably be calculated in advance, the customer will be informed in accordance with applicable requirements.

14. Orders Shipped to the United States

Orders shipped to the United States are dispatched from Canada and may therefore be subject to U.S. customs and tax rules applicable at the time of importation.

Where the selected shipping method provides for the advance payment of import duties and taxes, these amounts may be included or collected in accordance with the terms displayed at checkout.

We ensure that the customs information required for the shipment of our products is provided.

15. Orders Shipped to France and the European Union

Orders shipped to France or another country within the European Union are dispatched from Canada and are therefore considered international shipments.

They may be subject to import VAT, customs duties or other charges in accordance with applicable rules.

Where these amounts are collected directly at checkout, they will be displayed to the customer at the time of payment.

Where certain charges are not collected in advance, they may be requested as part of the import or delivery process in accordance with applicable rules.

16. Consumer Rights

This Shipping Policy does not limit any mandatory rights available to consumers under the laws applicable to them.

For consumers located in Quebec, the provisions applicable to distance contracts, including those relating to delivery and certain cancellation rights where legal obligations have not been met, remain applicable.

For consumers located in France, the European Union or other jurisdictions, any mandatory protections provided by applicable law also remain fully applicable.