Refund policy

REFUND AND RETURN POLICY

Last updated: September 1, 2026

At Omorfia Bijoux, each creation is prepared with care. As some of our creations are personalized and made specifically based on the choices or information provided by the customer, return conditions may vary depending on the type of product ordered.

This policy supplements our Terms and Conditions of Sale and does not limit any mandatory rights available to consumers under applicable law.

1. Non-Personalized Products

For eligible non-personalized products, Omorfia Bijoux accepts return requests made within 14 days of receiving the order.

To be eligible for a voluntary return, the product must be:

unworn and unused;
in its original condition;
undamaged;
returned with its original packaging whenever reasonably possible;
accompanied by proof of purchase or the order number.

Before making any return, please contact us at:

contact@omorfiabijoux.com

We will provide you with the applicable return instructions and return address.

No return should be sent to the address listed in our legal notice without first receiving our return instructions.

2. Personalized Creations

Certain Omorfia jewelry pieces are made or assembled specifically based on the personal information and choices provided when placing the order.

This may include creations determined based on:

a personalization questionnaire;
a personal intention;
an astrological profile;
a combination of stones specifically selected for the customer;
or any other characteristic that makes the product clearly personalized.

Where applicable law provides an exception to the right of withdrawal for goods made to the consumer's specifications or clearly personalized, this exception may apply to the relevant Omorfia creations.

Personalized creations are therefore not eligible for our commercial return policy in the event of a simple change of mind.

This exclusion does not apply where a product is defective, damaged, incorrect or does not conform to the order, nor where a mandatory provision of applicable consumer law provides otherwise.

3. Change of Mind

For eligible non-personalized products, a return request due to a change of mind may be made under the conditions set out in this policy.

For consumers located in Quebec, the law generally does not require a merchant to accept the return of a non-defective product simply because the consumer has changed their mind. This policy therefore represents Omorfia's commercial commitment for products that we declare eligible for return.

Any legal rights that may exist on other grounds remain applicable.

4. Products Not Eligible for Voluntary Returns

Unless applicable law requires a different solution, we do not accept voluntary returns for:

personalized creations or products made specifically for the customer;
products that have been worn or used;
products damaged after receipt as a result of improper use;
products that are no longer in a condition that reasonably allows them to be returned;
gift cards.

This list applies to returns due to a change of mind and does not remove any applicable statutory warranties or legal guarantees.

5. Damaged, Defective or Non-Conforming Products

If your jewelry arrives damaged, is defective or does not match your order, please contact us as soon as possible at:

contact@omorfiabijoux.com

To help us process your request, we recommend providing:

your order number;
a description of the issue;
photographs of the jewelry;
where relevant, photographs of the packaging.

Depending on the circumstances and applicable law, a repair, replacement, price reduction, refund or any other legally required remedy may be offered.

Promptly reporting an issue helps us process your request but does not reduce the duration of any statutory warranties or legal guarantees available to you.

In Quebec in particular, goods sold automatically benefit from legal warranties, and a merchant cannot simply exclude them through a return policy.

6. Natural Variations in Stones

Omorfia uses natural stones.

Each stone may feature variations in color, transparency, veining, patterns or shades.

These characteristics are natural and contribute to the unique nature of each creation.

A slight difference between the stone received and its photographic representation therefore does not necessarily constitute a defect or lack of conformity.

This provision does not apply where the product received is genuinely different from the product ordered or has a defect covered by the consumer's rights.

7. Errors in Personalization Information

The customer is responsible for the accuracy of the information and choices provided when personalizing their jewelry.

If you notice an error after placing your order, please contact us immediately.

We will do our best to make a change if the creation of the jewelry has not yet begun.

However, once personalization or production has started, we cannot guarantee that a change will still be possible.

8. Return Shipping Costs

For an eligible voluntary return resulting from a change of mind, the direct cost of returning the product is the responsibility of the customer, unless applicable law provides otherwise.

Where a return results from a defective, damaged, incorrect or non-conforming product, return costs will be handled in accordance with applicable rights and the circumstances of the request.

Where a Quebec consumer exercises a legal right to cancel a distance contract due to a failure covered by applicable law, the specific rules provided by that law apply, including those relating to reasonable return shipping costs.

9. Return Address

Please do not return your order without contacting us first.

The return address will be provided after your return request has been accepted or registered.

This procedure is particularly necessary because Omorfia orders are currently prepared and shipped from Canada, while Omorfia Bijoux is legally established in France.

10. Refunds

After receiving and inspecting an eligible return, we will inform you of the status of your request.

Where a refund is accepted or legally required, it will be issued to the payment method used for the original order, unless otherwise agreed or required by law.

For voluntary returns made under our commercial return policy, we aim to process refunds within 5 to 10 business days after the return has been approved.

Additional time may then be required for the refund to appear in your account, depending on your bank or payment provider.

Where applicable law requires a different timeframe, the statutory timeframe will prevail.

11. Original Shipping Costs

For a voluntary return made solely under our commercial return policy, the original shipping costs are non-refundable unless otherwise stated.

This rule does not apply where applicable law requires those costs to be refunded, including in connection with certain statutory rights of withdrawal or cancellation, or where an order is defective or non-conforming.

12. Right of Withdrawal – France and the European Union

Where French or European Union law concerning the right of withdrawal applies, consumers generally have a statutory period of 14 days from receipt of the goods to exercise their right of withdrawal.

Legal exceptions apply, including for certain goods made to the consumer's specifications or clearly personalized.

Where this exception applies to an Omorfia creation, the statutory right of withdrawal may not apply.

This exception does not affect rights relating to defective or non-conforming products.

The standard withdrawal form applicable to relevant orders is available in our Terms and Conditions of Sale.

13. Consumers in Quebec

For consumers located in Quebec, our commercial return policy is in addition to the rights provided under the Consumer Protection Act.

Certain circumstances involving a distance contract may allow a consumer to cancel their purchase, including where certain mandatory information has not been provided or where legal requirements concerning delivery have not been met.

Where such a statutory cancellation occurs, the conditions and timeframes established by Quebec law apply.

The Office de la protection du consommateur states, in particular, that in situations where cancellation of a distance contract is provided for by law, the merchant must refund the amounts paid within 15 days following the cancellationand bear the reasonable cost of returning the goods.

14. Exchanges

If you experience an issue with your creation or would like to know whether an exchange is possible, please contact us at:

contact@omorfiabijoux.com

For personalized products, exchanges due to a simple change of mind are generally not offered.

Where an exchange is necessary because a product is defective, incorrect or non-conforming, all applicable statutory rights remain fully applicable.

15. Statutory Warranties and Legal Guarantees

All Omorfia products remain subject to applicable statutory warranties and legal guarantees.

These rights exist independently of this commercial return policy.

Consumers located in France or the European Union benefit from the statutory warranties and legal guarantees provided under the laws applicable to them.

Consumers in Quebec also benefit from the legal warranties provided under the Consumer Protection Act where applicable.

Nothing in this policy is intended to exclude or reduce any right, warranty or guarantee that cannot legally be excluded or limited.